I see an “error loading this resource” message when trying to watch a video  

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(@kim-cums)
Member Admin
Joined: 2 years  ago
Posts: 63
June 29, 2018 2:18 pm  

IOS DEVICES & TECH SUPPORT

If you receive an “error loading this resource” message when trying to watch a video on an iOS device (iPhone or iPad), there are a just a couple of steps to fix this problem.

1) Logout by going to My Account
2) Re-enter your username and password on the Login page
3) Tick the “Remember me” box under the login details
4) Click the Login button to sign back in
5) The video will now load properly!


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